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Q. What is Kicks and Crawl?
A. Kicks and Crawl is an exclusive website for everything first-time and expectant mothers needs. From products, accessories and blogs, mothers and babies can enjoy the best experience during their first years.
Q. What can I find on the website?
A. On the website, you can shop for every single thing you would need from the day you start expecting - maternity wear, feeding essentials, apparel, accessories. You name it, we have it.
Q. Is your website secure?
A. Yes, it absolutely is. We have secure backup and the site is hosted on reliable servers.
Q. Do you have a gifting option?
A. Yes, we do have a gifting option where you can purchase items for baby showers, expecting mothers and even new mommies.
Q. How can I give feedback on my purchase?
A. After purchasing, you can give feedback on the site, social media accounts (Facebook | Instagram), email us at email@example.com. We would love to hear from you in any way.
Q. I am an influencer and I would like to work with you, who should I contact?
A. You can DM us on Facebook / Instagram or contact us on firstname.lastname@example.org.
Q. What is Organic clothing?
A. Organic clothing is clothing made from purely organic material - designed with sustainability and responsible sourcing in mind. Products in the organic collection are manufactured and designed keeping in mind your child’s ultimate comfort.
Q. Where is your organic fabric from?
A. We source our organic fabric from trustworthy farmers in South India with ethical procurement practices in place.
Q. What is the difference between Organic and Regular fabric?
A. Organic fabric can be reused for longer and is also made from 100% organic materials.
Q. What’s the best way to care for my Kicks and Crawl Muslin and Organic cloths?
A. The best way to take care of muslin fabric is to treat it gently when washing. Here are a few tips -
● Machine or hand wash the cloth using cold water. Ideally, all our products have wash instructions mentioned when you’re buying them so you should first refer to that.
● Use gentle laundry detergent, if needed.
● Hang the item or the muslin flat out to dry. You can also tumble dry on low but also make sure to remove the item right from the dryer before it becomes completely dry.
Q. Are your organic products certified?
A. Yes, All our Organic Products are certified by the Australian GOTS certification
Q. What methods of payment do you accept?
A. We accept all methods of payment. We have an efficient payment gateway setup on our website to make your shopping experience hassle free.
Q. How long will it take for my package to arrive?
A. This depends on the products you have ordered. Once we ship your products, the tracking ID will be sent to you so that you can keep an eye out.
Q. What is your return policy?
A. You can find all details about our return policy here.
Q. Can I cancel an order?
A. Yes, you can cancel your order if it has not been shipped yet by logging in to your user account thorugh which you placed the order.
Q. The item I want is sold out. How will I know when is it back in stock?
A. You can get in touch with us -
● Join our mailing list to receive 10% off on your purchase and be in the loop for when things come back in stock (insert link for joining mailing list here) or
● Follow us on Instagram to see the latest collection and new designs.
Q. Who do I contact if I have a question about my order?
A. You can get in touch with us at email@example.com.
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